RealWear Arc 3
VIRNECT Remote · Hands-free remote assistance, subject to software and firmware configuration.
Explore hardwareVIRNECT Remote
Expert Support. Wherever Work Happens.
Connect frontline workers with remote specialists through real-time video, AR pointing and secure collaboration. Reduce unnecessary site visits, accelerate troubleshooting and support complex industrial tasks with clearer visual communication.
Core capabilities
See the issue. Share the expertise.
Real-Time Remote Expert Assistance
Bring specialists into the working environment without requiring them to travel to the site. Share the worker’s view and discuss the task together.
AR Pointing and On-Screen Annotation
Highlight equipment and mark areas on the shared view to make instructions easier to follow.
Live Video Collaboration
Connect workers and experts through live audio and video for guided inspection and troubleshooting.
Smart Glasses and Multi-Device Support
Collaborate from supported smart glasses, mobile devices and computers.
Device, operating system and application version determine available functions.
QR-Based Remote Support
Use a QR-based invitation to simplify access to a remote support session.
Invitation and guest access depend on the chosen service configuration.
Image, Document and Screen Sharing
Share visual references and supporting information so everyone can work from the same context.
Screen sharing and file handling vary by device and client.
Session Recording and Knowledge Capture
Capture collaboration sessions for review and reuse as operational knowledge.
Recording permissions, storage and retention must be agreed for the deployment.
Multilingual Communication
Support collaboration between teams working in different languages.
Translation tools, supported languages and availability require version and licence confirmation.
Thermal and External Camera Integration
Bring additional camera information into supported industrial collaboration workflows.
Requires compatible camera hardware, accessories and software configuration; not standard on every device.
Enterprise Deployment and Access Management
Assess account access, network requirements and deployment options with enterprise IT.
Enterprise-controlled networks and private deployment require a scoped technical assessment.
How it works
From a support call to reusable knowledge.
01
Call & Invite
Start a support request and invite the right expert.
02
Live Connect
Share the frontline view through a supported device.
03
Point & Resolve
Use visual guidance and shared references to work through the issue.
04
Record & Archive
Where enabled, retain the session under your information policy.
Compatible XR hardware
Choose how your people connect.
Immersive headsets for visual learning. Industrial wearables for hands-free expertise. Select hardware around the work, not the other way around.
RealWear Navigator 520
VIRNECT Remote · Hands-free remote assistance, subject to software and firmware configuration.
Explore hardwareIndustrial applications
Expert support across your operation.
- Manufacturing Maintenance
- Utilities & Energy
- Equipment Troubleshooting
- Field Inspection
- Construction & Engineering
- Technical Education
THEXRA Integration & Training
From a practical pilot to everyday use.
Align devices, content and people with the way your organisation works.
- Hardware & Software Supply
- Solution Consulting
- Enterprise Deployment
- Custom XR Content Development
- Integration with Customer Workflows
- Technical Training
- Agreed Local Support
Scope, interfaces, training deliverables and local support are agreed in the proposal. Network security, device compatibility and licensing are assessed before deployment.
Relevant THEXRA project
Connected expertise at Port of Tanjung Pelepas.
Project
AR Remote Assist & AR Tour
Location
Gelang Patah, Johor
Year
2024–Present
AR-guided inspections. Connected support.
THEXRA deployed an AR visual guide with voice commands for each inspection step, helping engineers at Port of Tanjung Pelepas follow equipment inspection procedures.
During inspections and maintenance, staff use VIRNECT Remote to call a supervisor or expert for remote guidance.
Explore the port through AR.
The project also includes an AR tour of the port’s facilities and infrastructure. Visitors explore 3D models and enhanced visual information, with AI voice guidance providing detailed explanations.
FAQ
Clear answers before you begin.
Connect your people with the knowledge they need.
Discuss your workflows, devices and deployment requirements with THEXRA’s enterprise XR team.