Empowering Port Operations with AR Remote Assistance & Virtual Tours

Located in Gelang Patah, Johor, the Port of Tanjung Pelepas (PTP) is one of the world’s premier container transshipment hubs. Managing extensive maritime logistics, heavy port machinery, and vast critical infrastructure requires rigorous inspection protocols, minimal equipment downtime, and modern engagement channels for stakeholders and visitors.

To modernize port maintenance workflows and elevate visitor engagement, an advanced Augmented Reality (AR) Remote Assistance and AR Tour solution was deployed in 2024 with THEXRA's VIRNECT.

Key Capabilities

1. Voice-Activated AR Visual Guides for Inspections

Field engineers at PTP are equipped with hands-free, step-by-step AR visual overlays directly integrated into their workflows:

  • Interactive Visual Prompts: Overlays dynamic digital cues, schematics, and checkpoints directly over physical machinery and components.
  • Hands-Free Voice Commands: Enables field technicians to navigate procedures, capture logs, and confirm completed tasks without setting down inspection tools.
  • Standardized Precision: Eliminates human error during routine and critical maintenance tasks.

2. Live AR Remote Assistance (REMOTE)

When encountering complex anomalies or unpredicted breakdowns, on-site personnel can instantly initiate a secure AR-enabled video call:

  • Real-Time Expert Collaboration: Connects on-site technicians directly to off-site senior supervisors and technical specialists.
  • Spatial AR Annotations: Remote experts can draw spatial markers, highlight components, and pin diagrams directly into the technician’s live field of view.
  • Accelerated Troubleshooting: Reduces Mean Time to Repair (MTTR) while eliminating travel time for specialist supervisors.

3. Interactive AR Facility & Infrastructure Tour

Beyond operations, the platform delivers a virtual experience for visitors and stakeholders:

  • Interactive 3D Visualizations: Showcases full 3D models of port infrastructure, key terminal facilities, and logistical assets.
  • AI Voice Guidance: Provides narrated, detailed contextual explanations and operational insights as users navigate the port environment.
  • Immersive Engagement: Offers high-level visitors, partners, and training cohorts a view of port capabilities without entering hazardous active operational zones.

Impact & Value Delivered

  • Elevated Operational Accuracy: Step-by-step guided visual execution standardizes complex maintenance routines across engineering teams.
  • Accelerated Resolution Cycles: Real-time expert connectivity bridges geographical gaps instantly, keeping port machinery operational around the clock.
  • Safe, Immersive Stakeholder Tours: Delivers deep operational transparency and visual storytelling safely away from high-traffic quayside operations.