How much does AR remote assistance reduce expert travel?

THEXRA customers typically see up to a 90% reduction in expert travel costs, because senior engineers resolve the majority of field incidents remotely instead of flying to site.

Which industries benefit most from remote visual assistance software?

Manufacturing, oil & gas, utilities, telecom, port terminals and heavy MRO operations benefit most — anywhere unplanned downtime is expensive and senior expertise is scarce or geographically distant.

AR Remote Assistance for Industry — See What I See

Q: What is AR remote assistance?

AR remote assistance is a 'See What I See' technology that streams a field technician's live point-of-view video to a remote expert, who can then annotate the worker's field of view with arrows, shapes, documents and 3D guidance in real time.

What is AR remote assistance?

AR remote assistance — sometimes called See What I See, remote visual assistance software, or remote expert guidance — is a category of industrial XR tooling that streams a field worker's live, first-person video to a senior expert anywhere in the world. The expert can then draw arrows, highlight components, drop 3D markers, share PDFs and step-by-step checklists directly onto the worker's field of view, in real time. The technician keeps both hands free; the expert never boards a plane.

The operational pain it solves

For operations managers responsible for uptime, three failure modes recur:

Experts in transit. Your most experienced engineer is on a plane to another site for two days while a production line waits.
Downtime cost. Every hour a critical asset is offline burns thousands — sometimes millions — in lost output, SLA penalties, and idle crews.
Knowledge gaps. A junior technician is on site first, but the troubleshooting tree lives only inside one veteran's head.

AR remote assistance collapses all three into a single live session: the expert sees exactly what the technician sees, guides the fix, and the recording becomes a reusable training asset.

How THEXRA's See What I See works

Field technician connects. Using AR smart glasses or a ruggedised phone/tablet, the on-site worker opens a session and streams their live point of view.
Remote expert joins. From any browser, the expert sees the live feed, telemetry, schematics, and prior service history for that exact asset.
Real-time AR annotation. The expert pins arrows, circles, 3D arrows and step indicators onto the technician's view — the markers stay locked to the physical equipment as the worker moves.
AI co-pilot. Our AI layer suggests the next diagnostic step based on the live feed and the asset's history, so even a single expert can support many concurrent sites.
Capture as a digital asset. The session is recorded, transcribed and indexed. The next person who faces the same fault gets the answer instantly — no expert call needed.

The 90% expert-travel cost reduction

Across THEXRA deployments in manufacturing, oil & gas, utilities and port terminals, the consistent headline result is a 90% reduction in expert travel costs. The mechanism is simple: roughly nine out of ten field interventions that historically required a senior engineer on site can now be resolved by that engineer remotely, in a single AR session. The tenth case — the genuinely hands-on overhaul — still warrants the trip, but is now informed by a full remote diagnostic before the expert leaves.

The same shift compounds: less travel means experts spend more hours actually solving problems, which means more sites covered per expert, which means a smaller (and happier) senior team supports a larger global footprint.

Where it pays off fastest

Manufacturing. Line-down events on CNC, robotics and packaging lines resolved without waiting for an OEM engineer to fly in.
Oil & gas. Offshore and remote-site troubleshooting without helicopter mobilisation.
Utilities. Substation and turbine inspections supervised by a central engineering team.
Telecom. Tower-top diagnostics with a ground-based expert overlaying wiring diagrams.
Port terminals. Crane and RTG fault isolation during shift, not after.

What to look for in remote visual assistance software

Low-bandwidth video that survives 3G and offshore links.
World-locked AR annotations, not just screen overlays.
On-premise deployment for regulated and air-gapped sites.
Session recording with searchable transcripts.
SSO, role-based access and full audit trail for compliance.
An AI layer that learns from every closed session.

Frequently asked questions

Do my technicians need AR headsets?

No. THEXRA's See What I See runs on AR smart glasses for the best hands-free experience, but also on standard rugged phones and tablets — useful for fast pilots and contractors.

Can it run inside our network?

Yes — an On-Premise deployment option keeps every frame, file and AI inference inside your environment, suitable for defence, energy, and regulated manufacturing.

How fast can we go live?

Most pilots are live within weeks. A typical onboarding covers asset import, expert/technician roles, and a first reference workflow — after which new procedures are added by your own team.